Refund policy

Return and Refund Policy

We do not offer refunds, returns, or exchanges on any items.

All sales are final. Please make sure you review the product descriptions, sizing information, and photos carefully before purchasing.

If you have any questions about an item before buying, feel free to contact us at thepinkvaultttt@gmail.com.

Damages and Issues

Please inspect your order immediately upon receipt. If your item arrives damaged or if you received the wrong item, please contact us within 48 hours at thepinkvaultttt@gmail.com with photos of the issue. We will evaluate the situation and do our best to make it right.

Exceptions

We do not accept returns for change of mind, wrong size, or any other buyer’s remorse reasons.

By placing an order with The Pink Vault, you agree to this no-refund, no-return policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.